Details On Placing Your Order

PAYMENT
We presently accept major credit card payment through Paypal. Paypal is the world’s largest online secure payment system and you do not have to set up an account to use this service. We do not accept direct card payments.

CURRENCY
All items in this store are priced in Canadian dollars. The final amount that shows up on your statement will change to reflect your local currency rate.

TAXES
Your invoice total will include any applicable taxes.

DELIVERY TIMES
All items ship from either our RockPaperMerch Canadian or U.S. warehouse on a weekly basis. Please allow 2-3 weeks for delivery within North America and 4-5 weeks for for international destinations. Please note that you may experience delays on International orders due to the local postal system and customs which are beyond our control. If your order does not show up within the time frame above please e-mail us at info@rockpapermerch.com along with your Paypal Order Confirmation e-mail. If your order needs to arrive by a certain date please send us an e-mail as soon as you place your order so we can expedite shipping.

POSTAGE
All postage is based on a flat fee per item reflecting shipping and packaging charges and will be visible before you confirm your order. Your order may come in multiple shipments as they may be shipped from different locations at different times. Present domestic North American rates are $3 per single CD, $4 per double CD, $6 per shirt, $8 to $10 per high end item (hoodie, poster). Due to international postage rates varying erratically from country to country and continent to continent we will review shipping charges on a per order basis and issue partial refunds if shipping charges are deemed excessive. For example, 4 posters may ship together but have an 4 x $8 = $32 postage rate. If you would like to request a review please send an e-mail to info@rockpapermerch.com with the Paypal Confirmation e-email and “Postage Review Request” in the subject line.

CUSTOMS & DUTY
You may be charged additional customs and duty fees by your destination country. The rates will vary dependent on the items, value, and country of origin. All charges are the responsibility of the recipient. Contact your local customs office for more information and to obtain rates.

OUT OF STOCK ITEMS
We are supplied with items directly from the artist so items may be temporarily out of stock in our warehouse until the artist restocks causing a delay in shipping your order. If an item is no longer available we will contact you to find a suitable replacement or refund your order. If you wish to order an item that is out of stock please send us an e-mail for an update to when it may be back in stock.

RETURNS
Returns are accepted within 7 days of receipt provided you have received a Return Authorization Number and the product is in its original condition. Shipping charges are non-refundable unless there is error on our part. If your item is damaged please e-mail us a photo and explanation and we will send a replacement.

INQUIRIES
RockPaperMerch.com is an independent subsidiary of Merch In Motion Inc. Any inquires regarding your order, returns, or to obtain additional information on items in this web store must be submitted via the contact page or e-mail to info@rockpapermerch.com. Please allow up to 72 hours for a response. If your inquiry is urgent and you have not received an e-mail response you may call Merch In Motion directly at 519.854.8507 and we will notify RockPaperMerch of your inquiry.

Please note that RockPaperMerch is not directly affiliated with the Artist and cannot answer personal questions, speak on behalf of, or forward inquiries directed to the Artist.